#132 Support Engineer for Game-related Company

#132 Support Engineer for Game-related Company


Pubsling date:2020/01/16
Tokyo | Permanent | ¥4 M - ¥6 M annually


Company Information

 The company was established in 1999. There are 234 employees, and it is  listed in the stock market. It produces and develops services and  products such as middleware, advanced graphics and network technology  for the game and video industries. They have deals with almost all game  companies, from large to startups. .

Job Description

 You will be expected to join the enlighten development team, which is  a middleware that provides real-time global illumination that helps  game developers create compelling (lighting) games. This is a very  advanced technology and has been adopted in many AAA title games. The  company is currently challenging itself to further improve this  technology, and is looking for more engineers for such challenge.

This team belongs to the Technology Division, and its members have  deep knowledge of real-time rendering. You will work on various tasks in  cooperation with other staff.


・ Investigate customer issues and propose solutions

・ Communicate with customers by e-mail, video conferencing, on-site support, etc.

・ Collaborate with the development team to prioritize issues and share information

・ Manage and prioritize support-related issues

・ Create support site content such as FAQ

・ Create and update product documentation


- Over 1 year of practical experience in large-scale software projects

- 1 year or more of practical experience in customer support (internal or external)

- Skills to solve problems, handle time management, and task tracking

-   Fluency in English (no Japanese language ability OK) 

[In addition to the above, at least one of the following experiences are required]

・ Experience using version control systems such as Perforce and Git

・ Experience using tools and pipelines for game development

・ Python / C # tool development experience


Expected annual income: 4 – 6 million JPY

Working location: Tokyo

Working hours 10: 00-18: 00 (Administrative 9: 00-17: 00 Sales 9: 30-17: 30)

Employment type:  Full-time employment or contract employement (to be discussed), both regular.

Bonus: twice a year (June, December)

Salary Promotion: once a year

Various allowances: Commuting allowance, etc.

Holidays and vacations: Two days off per week, annual paid vacation, year-end and New Year holidays, summer vacation

Various insurance: Social insurance

Welfare Sports club, cafeteria, group insurance

Other regular in-house events